Terms and Conditions
General Terms and Conditions
Vehicles / Access
There is a 5mph speed limit on park. Everyone must adhere to this to ensure the safety of our guests.
Only one car is permitted between units. Where guests have multiple vehicles or visitors they must park at the esplanade public car parking just outside the site.
Trailers may be allowed with prior agreement and may incur a reasonable additional charge dependant on space requirements.
Parking of commercial vehicles will not be allowed unless otherwise agreed with staff in advance.
Our park barrier is open for the season and will be closed at the end of October. Following installation of CCTV on site we now allow our guests to come and go as they please without restriction.
Electric Vehicles
There is an electric vehicle charger on site. Please see reception if you wish to use it.
Electric vehicles are not to be charged from the hook-ups. They are not allowed to be directly plugged in. They are also not allowed to be indirectly charged via 3-pin plug connected to the caravan.
Noise / Respect
Please keep noise to a minimum between 10pm and 8am. If travelling in or out of the park out-with these times be mindful of other guests.
Games involving balls or other projectiles must not be played close to caravans, motorhomes, tents or vehicles.
For the privacy and safety of our guests, drones must not be flown over the caravan park.
Children / Pets
Please supervise your children at all times.
Children under 8 must be accompanied by an adult in the washrooms.
Under 16's must have an adult with them when camping.
Well behaved dogs are welcome but must be kept on a lead at all times out-with your unit.
Dog mess must be picked up and disposed of swiftly.
Garbage
Please check the front of the bins before putting your rubbish in them. We have general waste and mixed recycling bins on site.
The recycling bin accepts clean / dry; plastic, tins, paper & cardboard. NO GLASS!
If you wish to recycle glass, please retain it and do so at the nearest glass recycling point (Tesco car park). If you are unable to do this it should be placed in the general waste.
Please squash bottles and tins, and flatten carboard. This will help ensure the bins do not fill up as quickly.
Toilets / Showers
The toilet block is cleaned daily.
Please leave the washrooms and laundry clean and tidy and let us know if there are any matters needing attention.
Chemical toilets to be emptied in the Elsan disposal unit at the rear of the toilet block. Please do not put moist wipes or baby wipes down the drain as they will cause a blockage.
There is a family/disabled bathroom for those who have children under five or who are disabled. Please ask at reception.
When coming from the beach please use the outside ‘beach’ shower before using the showers in the toilet block.
Fire risks – smoking / BBQs
Smoking is NOT permitted within the rentals on site.
Please dispose of cigarette ‘butts’ appropriately and do not drop them around the park. Ensure that they are put out properly before they are entered into the general waste bins.
BBQs are allowed on site with permission from staff.
They must not be placed directly onto the grass or on the plastic picnic benches.
FIRE
In the event of fire. Please meet at the assembly point post next to the blue railing along the edge of the park.
Pitches / Stances
Guests must be kept the allocated pitch and surrounding area clean and tidy.
Awnings and tents are to be allowed a maximum of 7 days on grass. After which point they must be taken down or an alternative pitch can be taken for longer stays.
The maximum stay on a touring stance is 30 days.
Surfside Caravan Park and its staff will not be held responsible for guests damaged, lost or stolen property.
General
Guests will be liable for damages to Surfside property on site including our rentals. Please refer to the rental T&Cs.
Please report any existing faults or issues to staff.
We reserve the right to remove guests without refund and prevent access to those who breech the above-mentioned terms and conditions.
Booking Deposits and Payments
20% non-refundable deposit required at time of booking.
Remaining balance must be paid in full 14 days prior to arrival after which point it is also non-refundable.
If you book your stay within 14 days of your arrival date then the full amount must be paid upon booking.
Cancellations and variations
Cancellations should be advised before the balance is due.
Failing to check in by 18.00 without notice would result in cancellation of the booking. The pitch may be resold thereafter.
No refunds will be offered due to weather / acts of god, breakdown, late arrival or early departure.
Alterations to the dates will be at the park owners discretion and not accepted within 7 days of the arrival date.
Beach hut terms and conditions
Please read these Terms & Conditions carefully before booking. By making a booking with Surfside Caravan Park Ltd, you agree to the conditions below.
Booking, Deposit & Payment
A 20% deposit is required at the time of booking. This deposit is non-refundable. Remaining balance must be paid in full 14 days prior to arrival after which point it is also non-refundable. If you book your stay within 14 days of your arrival date then the full amount must be paid upon booking.
Cancellations & Changes to Dates
We understand that plans can sometimes change. Booking dates may be amended up to 30 days before your arrival date, subject to availability. Once your booking is within 30 days of arrival, we are unable to move or amend the booking. The 20% booking deposit is non-refundable in all cases. In the unlikely event that Surfside Caravan Park Ltd has to cancel your booking, we will first offer suitable alternative dates. If you are unable to accept alternative dates, we will provide a full refund of all money paid. We cannot accept responsibility or provide refunds where your stay is affected because you are unable to travel due to extreme weather, acts of God or other circumstances outside our reasonable control.
Arrival & Departure
Your Beach Hut will be available from 3:00pm on the day of arrival. Please vacate the Beach Hut by 11:00am on the day of departure so that we have sufficient time to prepare it for our next guests.
Who Can Stay
We do not accept bookings from anyone under the age of 18. Hen and stag parties are not permitted. Each Beach Hut may accommodate a maximum of 4 people. The person making the booking is responsible for everyone staying in or visiting the Beach Hut during the booking.
Smoking
All Beach Huts are strictly non-smoking. Smoking is not permitted inside the accommodation at any time.
Dogs & Pet-Friendly Accommodation
Only our designated pet-friendly Beach Hut accepts dogs. A maximum of 2 well-behaved dogs are permitted, subject to the applicable pet fee. The pet fee covers additional cleaning and normal pet-related wear only. It does not cover damage (See ‘Damage and Breakages’ p3).
Dogs must not be left unattended inside the Beach Hut. Guests are responsible for keeping dogs under suitable control while on the caravan park and for cleaning up after them.
Vehicles & Parking
A maximum of 1 car may be parked at the Beach Hut stance. Any additional vehicles must be parked outside the caravan park unless otherwise agreed with us. Commercial vehicles are not permitted to park on the caravan park unless prior permission has been given.
All vehicles must observe the park speed limit of 5mph at all times.
Children
Parents and guardians remain responsible for the supervision, safety and behaviour of their children throughout their stay. Please ensure children treat the Beach Hut, park facilities, other guests and their property with respect.
Bathroom Facilities
Guests staying in the Beach Huts should use the toilet and washing facilities provided within their own Beach Hut. The communal toilet and washing facilities are intended for touring caravans, motorhomes and tents and should only be used by Beach Hut guests in an emergency.
Respect for Other Guests
We want everyone staying at Surfside Caravan Park to enjoy a peaceful and relaxing visit. The person making the booking is responsible for the behaviour of their family and guests. Behaviour must not cause nuisance, disturbance or inconvenience to other guests. It must also, not cause damage to their belongings or Surfside Caravan Park property. Noise should be kept to a reasonable level at all times and must be kept to a minimum between 10:00pm and 8:00am. Games involving balls or other projectiles must not be played close to caravans, motorhomes, tents or vehicles.
Drones
For the privacy and safety of our guests, drones must not be flown over the caravan park.
Cleanliness & Rubbish
Please place all rubbish and litter in the bins provided. The area around your Beach Hut should be kept clean and tidy throughout your stay. The Beach Hut should be left in a reasonably clean and tidy condition on departure. If additional cleaning is required beyond what would reasonably be expected following a normal stay, an additional cleaning charge may apply.
Damage & Breakages
Please treat the Beach Hut, its furniture, fixtures and contents with care. Any damage, breakages or missing items should be reported to us as soon as possible. Guests are responsible for damage caused by themselves, members of their party, visitors or pets. Where repairs or replacement are required, the guest may be charged the actual reasonable repair or replacement cost.
Problems During Your Stay
If you experience a fault, problem or have a complaint during your stay, please let us know as soon as possible. Giving us the opportunity to deal with an issue while you are still staying with us usually allows us to resolve things much more quickly.
Personal Belongings, Vehicles & Liability
Guests remain responsible for their own belongings, vehicles and vehicle contents while staying at Surfside Caravan Park. Surfside Caravan Park Ltd cannot accept responsibility for loss, theft or damage to personal possessions, vehicles or their contents except where the law provides otherwise. Guests should take reasonable care for their own safety and the safety of those travelling with them. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
Extreme Weather & Circumstances Beyond Our Control
Surfside Caravan Park is located in a coastal area and weather conditions can occasionally be severe. We cannot accept responsibility where a stay is disrupted or a guest is unable to travel because of extreme weather, acts of God or other events outside our reasonable control. Guests are responsible for assessing whether it is safe and appropriate for them to travel.
Serious Breaches of Park Rules
We reserve the right to ask guests and their party to leave the Beach Hut and caravan park where there has been a serious or repeated breach of these Terms & Conditions. This may include behaviour that is dangerous, abusive, disruptive, causes significant disturbance to other guests or results in deliberate or serious damage to property. Where guests are required to leave because of a breach of these conditions, no refund will be due and guests may also be responsible for reasonable costs arising from the breach.
These conditions are in place to help keep Surfside Caravan Park safe, peaceful and enjoyable for everyone.
Thank you for treating the Beach Hut, our park and your fellow guests with care and respect.
Online Payment Terms & Conditions
By making an online payment to Surfside Caravan Park Ltd, you agree to the following terms and conditions.
Payments
All prices shown on our website and during the booking process are in Pounds Sterling (£ GBP).
Payment must be made using one of the payment methods available through our online booking or payment system.
Where a deposit is required, the amount due will be clearly shown before you make payment. Any remaining balance must be paid in accordance with the payment terms provided with your booking.
Booking Confirmation
Making a payment does not guarantee a booking until you have received confirmation from Surfside Caravan Park.
Please check your booking confirmation carefully and contact us as soon as possible if any information is incorrect.
Deposits & Balances
Any deposit required will be shown at the time of booking.
The remaining balance must be paid by the date stated on your booking confirmation or in accordance with the terms for the accommodation or pitch booked.
Failure to pay the balance when due may result in the booking being cancelled.
Cancellations & Refunds
Cancellations and refunds are subject to the cancellation policy and booking terms applicable to your booking.
Please make sure you have read these terms before completing payment.
Any refund that is due will normally be returned to the original payment method used to make the booking.
The time taken for a refund to appear in your account may vary depending on your bank or payment provider.
Failed or Declined Payments
If your payment is declined or unsuccessful, your booking may not be confirmed.
You are responsible for ensuring that the payment details you provide are correct and that sufficient funds are available.
If you are unsure whether a payment has been successful, please contact us before attempting another payment to help prevent duplicate payments.
Duplicate or Incorrect Payments
If you believe you have made a duplicate payment or have been charged an incorrect amount, please contact Surfside Caravan Park as soon as possible.
We will investigate the payment and, where appropriate, arrange a refund.
Payment Disputes
If you have a question or concern regarding a payment, please contact us first so that we have the opportunity to investigate and resolve the issue.
Pricing Errors
We take reasonable care to ensure that our prices are correct.
If an obvious pricing or booking error occurs, we will contact you as soon as possible to explain the error and discuss the available options.
Payment Security
Online payments may be processed by a third-party payment provider. Your payment will also be subject to any applicable terms and security procedures of that provider.
Please do not send full debit or credit card details to us by email or through unsecured messages.
Your Personal Information
Any personal information provided as part of your booking or payment will be handled in accordance with our Privacy Policy.
Other Booking Terms
These Online Payment Terms should be read alongside our full Booking Terms & Conditions, Cancellation Policy and Privacy Policy.
If there is a conflict between these payment terms and the specific terms provided for your booking, the specific booking terms will apply.
Contact Us
If you have any questions regarding a payment or booking, please contact:
Surfside Caravan Park Ltd
Fraserburgh, Aberdeenshire
Scotland
Please quote your name and booking reference when contacting us about a payment.